Last updated: September 2026
You have the right to ask what personal information we hold about you, to ask us to correct it, to ask us to delete it, and to delete your Novie account entirely. This page covers all of that. You do not need to be signed in to make a request.
Email privacy@getnovie.com with the subject "Delete my account" and tell us the email address the account uses. We will verify your identity using information you already gave us, and we will never ask for more than we need to handle the request. You can also delete your account from inside the Novie iPhone app: open Settings and tap Delete account.
When you ask us to delete your account, we delete your sign-in credentials, your business profile and settings, your client records, and the conversation history that goes with them, which includes calls Novie answered, their recordings and transcripts, emails, and text messages.
There are two things we keep. We keep billing and tax records of payments you made, because the law requires us to hold them for a set period. We also keep counts and totals that cannot be traced back to you, such as how many calls were handled in a month. Anything already delivered to someone else, like an email that has already reached a client's inbox, is outside our systems and cannot be recalled.
We start on a deletion request as soon as we have verified it and finish within 30 days. Copies that remain in our encrypted backups age out on our normal backup schedule after that.
If you do not want to close your account, you can still ask us what we hold about you, ask us to correct it, or ask us to delete specific information. Email privacy@getnovie.com and tell us what you would like, with enough detail for us to find your records, such as the phone number or email address you used.
When you call or write to a business, Novie handles your information on that business's behalf, and the business decides what happens to it. You can email us at privacy@getnovie.com and we will pass your request to them, or you can contact the business directly.
If you have any questions, reach us at privacy@getnovie.com.