Last updated: July 2026
Novie is an AI digital receptionist for practices. It is operated by Fullancia LLC, a Maryland limited liability company ("Novie," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. This policy is governed by the laws of the State of Maryland.
We collect the following kinds of information:
Novie answers incoming calls for a practice. To do its job, Novie may record and process those calls using automated and AI systems. We do this so Novie can answer callers, capture leads and contact details, follow up, and improve the service over time.
Novie is an automated assistant powered by AI. Callers are told during the call that they are speaking with an automated assistant, so no one is misled into thinking they are talking with a live person.
We get your consent before we send you text messages. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, and you can get help by replying HELP. Consent to receive texts is not a condition of using Novie. We will not share your SMS opt-in or consent with any third party or affiliate for purposes unrelated to providing the Novie service, and we never sell your mobile information.
If you connect a Google or Microsoft calendar, you authorize us to access that calendar through the provider's OAuth service. We access your free and busy times and your event times so Novie can offer accurate availability to callers, and we create calendar events when an appointment is booked. We store the account email address tied to that calendar connection, along with encrypted access and refresh tokens issued by the provider. We do not read the titles, descriptions, attendees, or any other details of your existing events. You can disconnect a calendar at any time from your account settings, which revokes our access and deletes the stored tokens.
Novie's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the scheduling features you connected it for. We do not sell it, we do not use it for advertising, and we do not use it to develop, improve, or train generalized AI or machine learning models. We share it only with the service providers that make the calendar feature work, and only to the extent they need it.
We use the information we collect to provide the receptionist service, to follow up on leads and connect callers with the practice they reached, to support practitioners and configure Novie for their practice, and to maintain and improve how Novie works.
We share information only with the service providers that make Novie work. This includes a telephony provider that connects and carries calls, an AI model provider that powers Novie's responses, an email provider that delivers messages, calendar providers (Google and Microsoft) when a practitioner connects a calendar, and our hosting provider that runs the service. These providers only get the information they need to do their work and must protect it. We do not sell personal information.
We keep information for as long as we need it to provide the service and to meet our legal obligations. When we no longer need it, we delete it or remove the details that identify you.
You can ask us to access, correct, or delete the personal information we hold about you. To make a request, email privacy@getnovie.com or use our data request page at /privacy-request. We will verify your identity using information you already give us, and we will respond within a reasonable time.
If you have questions about this policy or your privacy, email us at privacy@getnovie.com.