Last updated: October 2026
These Terms of Service ("Terms") are an agreement between you and Fullancia LLC, a Maryland limited liability company that operates Novie ("Novie," "we," "us," or "our"). By using Novie, you agree to these Terms. If you do not agree, please do not use Novie.
Novie is an AI digital receptionist for practices, provided by Fullancia LLC. Novie answers calls and chats for a practice, talks with callers, and captures their contact details and the reason they reached out, so the practice can follow up.
When you use Novie, you agree to use it lawfully and honestly. You will not use Novie to break any law or the rights of any person, to misrepresent your identity or your practice, to interfere with or try to break the service, to reverse engineer any part of it, or to send harassing, unlawful, or abusive content through it. We can suspend or end access for anyone who breaks these rules.
Novie is built to answer calls and capture leads, and it works hard to do that. Even so, we do not guarantee that every call will be answered or that every lead will be captured. Phone networks, third party systems, and other factors outside our control can affect any single call.
If you are a practitioner using Novie, you are responsible for your own relationships with your clients. You are responsible for the accuracy of the practice information you give us so Novie can be configured correctly. You are also responsible for meeting any call-recording consent laws that apply in your state, since those laws vary from place to place.
Novie is a subscription. It runs month to month and continues until you cancel. The price and the billing cycle are shown to you before you commit, and you can buy on our website or through the App Store on iPhone.
On our website, Novie is $79 per month, and your first 30 days are free. You give a card at checkout but are not charged during those 30 days. If you cancel before day 30, you are not charged at all. Otherwise your card is charged $79 on day 31, and Novie renews every month until you cancel. Cancel any time from your account or by emailing support@getnovie.com, and your subscription stays active through the end of the period you have already paid for.
Through the App Store, Novie is $174.99 per month. Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically each month unless you turn off automatic renewal at least 24 hours before the current period ends, and your Apple Account is charged for the renewal within 24 hours of the end of that period. You manage and cancel an App Store subscription in your Apple account settings; we cannot cancel it for you. Refunds for App Store purchases are handled by Apple under their policies, not by us.
Every Novie subscription includes $20 of call and message credit each month, which covers your Novie number, your messaging registration and roughly 500 minutes of answered calls. Credit does not carry over from one month to the next. If a busy month takes you past it, we will reach out before anything changes.
We may change prices. If we do, we will tell you before the change affects you, and you can cancel if you would rather not continue. A price change to an App Store subscription follows Apple's rules for telling you and getting your agreement where their rules require it.
Novie (operated by Fullancia LLC) may send text messages related to your demo and your use of the service, such as a sample confirmation message and follow-ups, after you give your number and consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of using Novie. For support, email support@getnovie.com.
To the fullest extent allowed by law, Fullancia LLC and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost data, or lost business, that arise from your use of Novie. Our total liability for any claim relating to Novie will not be more than the greater of one hundred U.S. dollars ($100) or the amount you paid us in the twelve (12) months before the event that gave rise to the claim. Some states do not allow certain limits, so part of this may not apply to you.
These Terms are governed by the laws of the State of Maryland, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Maryland.
We can update these Terms from time to time. If we make material changes, we will post the updated Terms with a new "Last updated" date. Your continued use of Novie after that date means you accept the updated Terms.
If you have questions about these Terms, email us at support@getnovie.com.